Surrey Signposting Links

Advice Topic Area (A-Z)

Key Organisations

Method of Provision


Our Helpline Advisors are available 24 hours a day offering a non-judgemental, supportive and professional service.

We listen to understand our callers struggles and then advise on services or refer directly into treatment with Telephone Counselling Service or partner agencies. Sometimes, just talking about thoughts and feelings, can be enough to make a change or to feel better.

When playing online gambling games, it’s easy to lose track of time and money and get lost in the game.

Check out our advice and support to stay in control of your gambling.

If you need help with a drinking problem either phone our national helpline FREE on 08009177650, or contact us via email: .

Narcotics Anonymous Meetings in the United Kingdom.

You don’t need to book an appointment just turn up.

Support and advice for everyone affected by a parents drinking.


Greif can be overwhelming

You don’t have to deal with it alone.

Childcare Provision

Childcare Information and services

Paying for childcare

If you use Ofsted registered childcare you may be entitled to help with your childcare costs through one of the following schemes.

Reigate & Banstead

Cost of Living Help

Countries around the world are facing rising goods and energy prices, inflation and cost of living pressures after the pandemic and Putin’s invasion of Ukraine.

We know people are worried so the government is offering help for households. See what cost of living support you could be eligible for.

We know that people all across Surrey are feeling the impact of increasing costs and pressure on household budgets. This directory of support is designed to help, by pulling together all the financial and welfare advice on offer in the county.

Elmbridge – Cost of living support

Guildford – Cost of living support

Reigate and Banstead – Cost of living support

Runnymede – Cost of living support

Spelthorne – Cost of living support

Surrey Heath – Cost of living support

Tandridge District Council – Cost of living support

Waverley Borough Council – Cost of living support

Woking Borough Council – Cost of living support

Crisis Lines

If you need someone to talk to, we listen. We won’t judge or tell you what to do.

Online, On the phone, Anytime Call us free on 0800 1111

Get help

Feeling anxious, stressed or need support?
Shout is free, confidential and available 24/7 text ‘SHOUT’ to 85858

Prevention of Young Suicide

Call 0800 068 4141 or text 07860 039967

Prevention of Young Suicide

Call 0800 068 4141 or text 07860 039967

Debt Concerns

If you’re struggling financially, help is available at both a national and local level. There is support for those on low income or those experiencing a change in financial circumstances.

Domestic Abuse

Help and support for anyone experiencing domestic abuse in Surrey

Surrey based charity supporting survivors of Domestic Abuse. We offer sanctuary, support and empowerment to anyone affected by Domestic Abuse.

Our core purpose is to work with people and lead communities in improving their mental and physical health and wellbeing for a better life; through delivering excellent and responsive prevention, diagnosis, early intervention, treatment and care.

NSPCC and others have lists of signs that can help you recognise the effects of domestic abuse on children.

Employment Advice

Help to find work can be found on Gov.UK
Find a Job – to search for current job vacancies

Job Help – provides hints and tips on applying for jobs and job search ideas.

Kickstart offers a six month paid work placement to 16-24 year olds who are in receipt of Universal Credit. For more information young people should send a journal message from their digital account to their work coach to express an interest in the scheme,

Energy Advice

Check to see if you are eligible for assistance with heating. Warmer Homes is a Warm Home Fund project that provides free gas connections and first-time central heating for the vulnerable.

LEAP Appliances is an initiative to support fuel poor and vulnerable households through the replacement of old, inefficient fridges, freezers, fridge-freezers, washing machines, and cookers with modern, efficient alternatives.

Family Health

Children and Family Health Surrey is the Surrey-wide NHS community health service for children and young people from birth up to 19 years of age and their parents and carers.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and northeast Hampshire.

Find information about childcare, groups, organisations and services for families in your area. Tel: 0300 222 5755 (Mon to Fri 9am to 5pm)

Surrey Family Information Service, hold a wealth of information from finding childcare, family activities, holiday clubs and support in your area.

Family Voice Surrey is here to speak up for parents and carers rather than to provide information, but we still signpost families to organisations offering information and support that have been recommended to us by other parent carers.

Parent carers of children under 18 have similar rights to other carers but the way that some services are offered to them is different. They can apply for Carer’s Allowance or a GP Carer’s Break payment in the same way as the carers of adults. They can also access any of Action for Carers’ support. However, there are a couple of significant differences concerning Carer’s Assessment for Parent Carers and Parent Carer Break Grants.

Spurgeons family centres are places where parents of children aged 0–11 years can share the challenges and joys of parenthood. The centres offer a range of activities and support services to help you with all aspects of parenting, helping you make sure your child gets the best start in life. We work with families who have been referred to us though if you have not been referred to us, we may still be able to support you.

Family centre to help families in Epsom and surrounding areas

Home-Start helps families with young children deal with whatever life throws at them. We support parents as they learn to cope, improve their confidence and build better lives for their children. The benefits of our support include improved health and well-being and better family relationships.

Family Support Service

The Surrey Family Support Programme works in partnership with families in every borough and district across Surrey

Food poverty

The Emergency Food Poverty Scheme aims to support local-not-for-profit groups delivering services to those experiencing hardship in the Borough.

In a crisis, individuals on a low income with a referral can get assistance from a food bank. Churches across Surrey offer help to families with a local connection, and people can also turn to a charity for a free food bank or the Salvation Army, which is a major provider, for assistance during their time of need.

Food banks across the country

Andy’s Community Café. Visit the cafe during its opening hours which are Monday to Thursdays between 10am and2.30pm. They cook up mouth-watering, healthy meals using ingredients that would have been thrown away by supermarkets -and the best thing about it is you can pay however much you want.

Holy Trinity Church grounds, Chobham Road, Knaphill GU212SX
Community Fridges are one tried and tested way of stopping good food ending up in the bin. They’re housed in public, accessible places, making surplus perishable food freely available to members of the public. Surplus food is provided by local businesses or members of the public and is then available for collection by people who need it. They work on an honesty basis.
Farnham Foodbank. Farnham Foodbank, Community Room Gorselands, Alma Lane, Farnham, Surrey, GU9 0NB -079015
Park Barn, St Clare’s Church: Tuesdays 1pm –2pm, Wednesdays 9.15am –10.45am, and on Fridays 5.30pm –6.30pm.
Bellfields area: NB. currently operating out of, St Clare’s Church, Park Barn. Thursdays: Collections at 5pm/ deliveries from 5.15pm
Merrow, Bushy Hill Community Centre: Thursdays 4.30pm –5.30pm.
Haslemere and District Food Bankc/o Haslemere Methodist Church, Lion Green, Haslemere, Surrey, GU27 1LD -07818 692389

Information on meals delivered to your home –Guildford area

Housing Advice

Local Housing Authority (LHA) Housing Advice teams are located throughout the country. Housing Advisors provide advice on housing problems, work to prevent people from becoming homeless and support those who are currently homeless or rough sleeping to find accommodation.

This information is for young people living in Surrey who are experiencing homelessness or having problems living at home.

Get help and advice from the local council if you’re homeless or about to lose your home.

Providing Housing and Support across Surrey, Sussex and Berkshire

Mental Health

Our core purpose is to work with people and lead communities in improving their mental and physical health and wellbeing for a better life; through delivering excellent and responsive prevention, diagnosis, early intervention, treatment and care.

If you want to improve your mental wellbeing, are feeling anxious or depressed, or life is too difficult right now, there is a range of free and confidential services to support you.

Nutritional Information

Change4Life resources from Public Health England – focusing on healthy eating and physical activity for children.

Reading and Literacy

Literacy for All – Reading Intervention and Resources

Warm Hubs

Surrey Community Action aims to introduce a network of hubs across the county as part of its Warmth Matters project which offers practical advice and independent guidance to help people stay warm, stay healthy and save money
Sessions take place on the first and third Wednesday of each month between 11.00am –1.00pm at The Hale Community Centre, 130 Upper Hale Road, Farnham GU9 0JH.

Welfare Support

There are many organisations in Surrey which provide welfare care and support. From staying warm, putting food on the table to free sanitary products. There is additional support for those families with children and organisations that can help you with the skills and education to help you with your work including free computer and WIFI access in libraries.
General information
•Community Helpline on 0300 200 1008 which is open Monday to Friday from 9am until 5pm.
•SMS 0786 0053 465 for deaf and hearing-impaired residents only (Monday to Friday 9am to 5pm)
•Adviceline (England): 0800 144 8848.
Relay UK -if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884

Youth Services

The Children and Young People’s Emotional Wellbeing and Mental Health Service
National Association for Children of Alcoholics offering online support and helpline Tel: 08003583456
Specialist help for anyone aged 0-25 with SEND
East Surrey Youth Clubs
Website showing Youth Clubs in Surrey and how to join